PWS Imports is committed to protecting your right to privacy. We want you to feel assured that the personal information we collect, and that you consent to share, will be treated with care.

PWS Imports and its subsidiary and associated companies have adopted a policy of compliance with the Personal Information Protection and Electronic Documents Act (the “Act”) and Canada’s Anti-Spam Legislation (“CASL”) and take reasonable care to prevent unauthorized access to your personal data. Our Privacy Policy has been created to ensure we preserve the confidentiality, accuracy and security of your personal information.

What is Personal Information?

Personal information means any information about an identifiable individual. This includes information such as

• your name, mailing address, telephone number, birth date, and e-mail address;
• demographic information, such as household information, age group;
• transaction-related information.

Collecting your Personal Information

You may choose to voluntarily give us personal information through registration forms, questionnaires and transaction documents, both online and offline.

Use of Your Personal Information

We may use your personal information:

• to respond to your requests for information,
• to communicate with you,
• to inform you about offer products, and/or special offers,
• to conduct, process and complete transactions with our customers, and
• to provide individuals with products or services that are requested or that are part of our ongoing service with customers.

The collection of such information enables us to develop and customize our products and services to better meet the needs and preferences of customers.

We may contact individuals by electronic mail, regular mail or telephone for any of the purposes detailed above.

Disclosing Your Personal Information

We do not sell or transfer any personal information outside our domain other than where specific reference is made and approval obtained from you when you provide such information, or where passing that information to third parties is necessary to provide you with the information or service requested. These third parties and their respective employees will only be provided with the personal information necessary to perform the services for which they have been contracted and they are prohibited from using that personal information for any other purpose.

Maintaining and Safeguarding Your Personal Information

We have taken appropriate steps to protect the security and confidentiality of personal information. We strive to ensure that security measures protect against loss, theft and unauthorized access, disclosure, use or modification of your personal information.

Retention of Your Personal Information

We will retain your personal information until it is no longer required for the purposes stated in this Privacy Statement or any other statutory requirements. The information will be destroyed when no longer required.

Your Right to Access Your Personal Information

You have the right to ask whether we hold any personal information about you and to see that information in accordance with the Act.

How to Request an update or correction

If you believe any of the information we have collected about you is incorrect or incomplete, you have the right to ask us to change it. If you show that your personal information is inaccurate or incomplete, we will make the necessary changes. If you feel we have not dealt with your request to your satisfaction, you can follow the complaint resolution procedures described in the Act.

How to Register Complaints

You may register a privacy-related complaint by contacting our Privacy Officer. We will explain our complaint procedure to you and investigate all complaints. If a complaint is justified, we will take all appropriate steps to correct the situation, including changing our policies and procedures, if necessary.

PWS Imports Compliance Officer

PWS Imports Compliance Office is responsible for implementing the privacy policy, in addition to responding to complaints and inquiries regarding the policy. The Compliance Officer is accountable for PWS Imports’ compliance with PIPEDA and CASL. The Officer is to ensure that appropriate privacy policies and procedures are in place and communicated to all employees. The Officer is responsible for training staff to manage and protect the privacy of personal information. Finally, the Officer is responsible for developing appropriate informative documents to publicize the PWS Imports Privacy Policy.

All inquiries and complaints regarding the PWS Imports Privacy Policy can be directed to [email protected]

Effective Date of Statement

This Statement has been adopted by PWS Imports as of January 3rd, 2023.